1.1 Terms & Conditions of Business
• Version No: 1.0
• Last Update: 01/01/2026
1.2 Changes to These Terms
• We may revise these Terms from time to time. When we do, we will post the updated version on our website and update the effective date.
• If the changes are material, we will take reasonable steps to notify you, such as by posting a notice on the website or contacting you directly.
• Continued use of our website or services after the effective date of the revised Terms constitutes acceptance of the updated Terms.
• These website terms do not override any separately signed agreement unless explicitly stated.
• Client: The entity purchasing Services from Voktis Ltd, trading as Cr8 Ease.
• Services: The services described in any Proposal, SOW, Order, or Service Description.
• Social Media Management: Ongoing management of Social Media platforms as set out herein.
• Third Party Services/Software: Products or services supplied by third parties (including vendors and carriers).
• SOW: Statement of Work.
• Proposal/Offer: Commercial and technical proposal issued by Voktis Ltd.
• Confidential Information: Non-public information disclosed by either party.
• Business Day / Hours: Monday–Friday, 08:30–17:30 local time, excluding public holidays.
• SLA: Service Level Agreement(s) stated in these Terms, a Proposal, or SOW.
• Change Request: A written variation to scope, deliverables, or assumptions.
These Terms apply to all Proposals, SOWs, Orders, and Services. In case of conflict, the order of precedence is: (1) signed SOW, (2) Proposal/Offer, (3) these Terms.
Proposals are valid for 7 days unless otherwise stated. Pricing excludes taxes (VAT) unless specified. Acceptance occurs upon written confirmation, signature, issuance of a PO, or commencement of Services at Client’s request.
Engagement begins upon acceptance and continues per the specified term. Neither party may assign or transfer its rights or obligations without prior written consent, except to an affiliate or as part of a merger or sale of substantially all assets.
Title to hardware passes to Client on full payment. Risk passes upon delivery to Client’s site or carrier handoff. Voktis Ltd maintains appropriate business insurance [public liability/professional indemnity/cyber] during the engagement; evidence available upon request.
Fees comprise setup, recurring, usage based, and time & materials as per Proposal/SOW.
• For all agreements, payments are collected on the 1st of each month via Direct Debit or Standing Order.
• Late payments accrue a penalty at 5% per month above base rate and may result in suspension.
Each party will keep Confidential Information secure and use it only for the engagement. Exclusions include information that is public, independently developed, or disclosed under legal compulsion. Obligations are for 3 years post termination.
Voktis Ltd’s aggregate liability arising from the Services is limited to the fees paid for the 12 months preceding the claim. Voktis Ltd excludes liability for loss of profits, revenue, savings, data, goodwill, or indirect/consequential loss. Nothing limits liability for death or personal injury caused by negligence, fraud, or wilful misconduct.
Each party will comply with applicable data protection laws (e.g., UK GDPR). Voktis Ltd acts as Processor where processing Client Personal Data under Client’s instructions, and as Controller for its own business data. A Data Processing Addendum (DPA) applies where required.
• Social Media SLA:Client may terminate the SLA by giving 30 days’ written notice and paying all amounts due for the notice period. Voktis may terminate the SLA by giving 30 days’ written notice.
Client agrees not to solicit or hire Voktis Ltd personnel engaged on the contract during the term and 12 months thereafter, except via mutual written consent. If breached, a fee equal to 25% of annual remuneration is due.
Services are described in the Proposal/SOW. Assumptions, dependencies, and Client responsibilities form part of scope. Changes require a Change Request and may adjust fees/timelines.
Client grants Voktis Ltd the right to list Client’s name and logo as a customer and to describe high level outcomes, subject to confidentiality and any written restrictions.
Third party terms govern those products. Availability, updates, licensing audits, and end of life decisions are controlled by the vendor. Client agrees to adhere to all applicable licensing terms.
These Terms, together with any Proposal/SOW/Order, constitute the entire agreement and supersede prior discussions. No reliance is placed on statements not included herein.
Please submit complaints to your Account Manager via email. Voktis Ltd will acknowledge within 2 Business Days and aim to resolve or provide a plan within 10 Business Days.
Notices must be in writing and sent to the registered addresses or emails listed in the Proposal/SOW. Notices are deemed received: (a) 2 Business Days after posting, (b) same day for confirmed email during Business Hours.
This Agreement is governed by the laws of England and Wales, and the parties submit to the exclusive jurisdiction of the courts of England and Wales.
Voktis Ltd is the sole contracting party for all Services provided under this Agreement. Voktis Ltd may use group resources, affiliates, partners, or subcontractors in the delivery of the Services; however, such involvement does not create any contractual relationship between the Client and any third party unless expressly agreed in writing. All obligations, responsibilities, and liabilities relating to the Services rest solely with Voktis Ltd.
Voktis Ltd may use subcontractors and affiliates; Voktis Ltd remains responsible for delivery and for ensuring subcontractors comply with confidentiality and data protection obligations.
Client may not setoff any amounts owed to Voktis Ltd against any claims without Voktis Ltd’s prior written consent.
If a dispute arises, the parties will first seek resolution via senior representatives. If unresolved in 30 days, the parties shall attempt mediation under CEDRCEDR rules before litigation.
Changes must be in writing and signed by both parties. No waiver of any breach constitutes a waiver of subsequent breaches.
Client must notify Voktis Ltd of any invoice dispute within 10 Business Days of receipt, identifying the disputed amount and reason. Undisputed amounts remain payable by the due date.
Social Media SLAs are for monthly agreements, unless otherwise stated. Unless cancelled by giving 30 days’ written notice prior to end of term, the agreement(s) shall automatically renew. Failure to renew at the agreed renewal rate will result in continuation of services at the prevailing higher rate. Termination of any contracts, including third party agreements is the responsibility of the Client.
Voktis Ltd may suspend Services for nonpayment, material breach, security risk, or legal requirement, after giving reasonable notice where practicable. Fees continue to accrue during suspension where caused by Client default.
Both parties shall comply with the UK Bribery Act 2010 and maintain adequate procedures to prevent bribery. No facilitation payments or improper advantages may be offered or accepted.
Client will nominate authorised contacts for approvals, access, change requests, and security decisions. Voktis Ltd may rely on instructions from such authorised contacts.
Standard Hours: Mon–Fri, 08:30–17:30 local time, excluding public holidays. Out-of-Hours support is available as an add-on.
Voktis Ltd personnel will act professionally, comply with Client site rules, and maintain appropriate identification and confidentiality at all times.
See Section 12. This clause applies to agency or contractor introductions facilitated by Voktis Ltd unless otherwise agreed.
Preexisting IP remains the property of the originating party. Deliverables created by Voktis Ltd are licensed to Client for internal use unless otherwise stated. Third-party licences are subject to vendor terms.
Client indemnifies Voktis Ltd against claims arising from Client provided data, misuse, or unlawful content. Voktis Ltd indemnifies Client against claims that Voktis Ltd’s Services infringe third party IP, excluding Client content or instructions.
Neither party is liable for delays or failures due to events beyond reasonable control (e.g., natural disasters, war, strikes, utility failures, vendor outages). Affected obligations are suspended for the duration.
Headings are for convenience only. “Including” means “including without limitation.” Invalid provisions are severed without affecting the remainder. The parties are independent contractors.
Prices may be increased annually with effect from the anniversary of the contract start date. Any such increase shall be limited to the percentage increase (if any) in the Consumer Prices Index (CPI) published by the UK Office for National Statistics over the preceding 12-month period.
The CPI figure used shall be the most recently published CPI index available at the time the increase is applied. Where the CPI is replaced or rebased, an equivalent index shall be used.
We will give no less than 30 days’ written notice of any price increase before it takes effect.